Customer Service
At Mudan Boutique your experience and satisfaction are extremely important. Please feel free to contact a member of our dedicated service team with questions, comments, and testimonials about our Boutique. Our goal is to share with you the simple elegance and understated grace we see in China. We stand behind every item.
Contact Us
Mudan Boutique
Attention: Customer Service
PO Box 190108
Atlanta, GA 31119
service@mudanboutique.com
Gift Certificates
Upon purchasing a gift certificate in one of the available denominations, you will be sent a “Giftcard Code.” This code can be entered during checkout and the amount will be automatically deducted from total price. If the total order price is less than the amount of the gift certificate, a balance will remain on the gift certificate that can be used in the future. This gift certificate can be used by anyone who registers within the store. Unfortunately, we are unable to accept returns for gift certificates.
Return Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund or exchange. No sale is final.
Refunds for items returned within 90 days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than 90 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
A return and exchange form is enclosed with every package. Click here for a printable return and exchange form.
Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another item.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping and handling charges will be incurred.
For your convenience, we have provided a pre-addressed return label with your invoice for any returns from within the United States. Please follow these instructions for using the pre-addressed return label:
Step 1: Affix the pre-addressed return label to your package. Cover or remove the original shipping label.
Step 2: Package the return and seal securely with tape.
Step 3: Give the package to a UPS driver or take to a UPS drop-off location. You may also access UPS.com to locate your nearest drop off location.
No payment is necessary when you mail your package using the pre-addressed return label. You will be charged a return fee of US$4.95 upon receipt of your return.
Only returns from within the United States can use the pre-addressed return label. If you are returning from outside the U.S. or choose not to use the pre-addressed return label, please send your package, along with the completed return and exchange form, via a prepaid, insured, traceable method to the address below to ensure a safe and documented delivery. If you do not use the pre-addressed return label, you will not incur the US$4.95 return fee.
Please send all returns to the address found on the pre-addresses return enclosed in your package.
• Shipping and handling charges are not refundable.
• A credit will be issued as soon as we receive and process your return.
• Please allow up to two billing cycles for a refund to appear on your credit card statement.
If you have additional questions about our return procedures, please contact us at service@mudanboutique.com.
Shipping
Mudan Boutique ships worldwide. Our current global shipping rates (which are subject to change) are as follows:
Total: $0-9.99, shipping: $2.99
Total: $10.00-39.99, shipping: $4.99
Total: $40.00-89.99, shipping: $7.99
Total: $90.00-129.99, shipping: $9.99
Total: $130.00-149.99, shipping: $12.99
Total: $150.00 or more, shipping: FREE
All prices listed in USD. We partner with delivery service companies and strive to ensure timely, professional deliveries. Normal delivery for in-stock merchandise is 7-10 business days. Should we be temporarily out of stock, you will be notified accordingly.
Sales Tax
Only Georgia residents will have the appropriate sales tax added to their order.
Trademarks and Copyrights
All works are copyrighted by 4th & Market Inc., DBA Mudan Boutique and protected as allowable by law.
